Refund Policy

Last Updated: February 19, 2026

            🛡️ Notice: Our products are unique digital goods generated instantly upon purchase.
        

✨ Custom Digital Goods

Because Ninescape mirrors are customized digital products created specifically for you or your recipient, we generally do not offer refunds once the order is processed and the mirror is created.

⚖️ Exceptions

We believe in fairness. We may offer a refund or account credit in the following specific situations:

If a technical error prevented the digital mirror from being generated.
If you were accidentally charged multiple times for the same single order.
If the digital reflection fails to save to your profile due to a confirmed system fault.

✉️ Contact Support

To request a refund regarding a technical issue, please reach out to our team:

Email: support@ninescape.com
Timeframe: Within 7 days of purchase.

*Please include your Order ID and the email used for purchase in your message.