Refund Policy

⚖️ 14-Day Refund Guarantee

In accordance with international consumer protection laws and Paddle’s standard terms, you are entitled to a full refund within 14 days of your purchase date, no questions asked, provided the service has not been fully performed.

✨ Digital Content & Performance

Our products are unique digital goods generated instantly upon your final confirmation. Please note the following conditions:

• By finalizing the design and clicking "Generate" or "Purchase," you provide your express consent to the immediate performance of the contract.
• You acknowledge that your right to a refund expires once the Digital Mirror is created and delivered to your account, as the service is then considered fully performed.
• Refunds are always available for any digital mirror that remains "Pending" or has not been successfully generated due to a technical error.

🛠️ Technical Errors

We will always issue a full refund if:

• A confirmed technical system error prevented the digital mirror from being generated.
• You were accidentally charged multiple times for the same transaction.
• The digital reflection fails to save to your profile due to a system fault.

✉️ How to Request a Refund

If you meet the criteria above, please contact our support team:

Email: [email protected]
Window: Within 14 days of purchase.

*Please include your Transaction ID and the email used for purchase.